Side story

Outsource your onboarding without sacrificing customer care

With Ludovic, Mélina, Tristan, Matteo

We were really satisfied with the students Side found. Even better, we got them in 24 hours.

Elie de Moustier

Elie de Moustier

Ops Manager at Deliveroo Paris

The need

Deliveroo receives dozens of bikers applications everyday. The process to manage them is fixed: call, get the necessary documents, answer the questions...
To ensure an efficient process, Deliveroo outsourced the process to students from Side. They increased their retention rate of applicants after just 1 month of using Side. Their entire onboarding process was done remotely via Siders, only training and the final stage was done in house.

Deliveroo delivers your favourite restaurants to your home or office, in less than 30 minutes

www.deliveroo.com

type

Large company

industry

Food Tech, Mobile App

The metrics

50hrs week in total
4.8/5 average rating
24hrs to select profiles

What they thought about it

"The training was well managed, which meant we could work from home as we had all the necessary information and training"
Ludovic, 23 y/o

Ludovic, 23 y/o

Paris 8 university

"This task was perfectly suited for my schedule. The company culture was great."
Tristan, 24 y/o

Tristan, 24 y/o

HEC Paris School of Management


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